The Alliance of the Phoenix (also named Phoenix Alliance or TAOTP), experts in the cloud, attach the utmost importance to the protection of personal data which is at the heart of our business. In the support of our partners’ cloud projects, in the delivery of the services we offer, your personal data is always treated with the utmost care and in compliance with the European General Data Protection Regulation (GDPR).

The processing of your personal data by Phoenix Alliance is based on Articles 6 b): Performance of the contract or pre-contractual measures and 6 f): Legitimate interest of the data controller, of the GDPR.

  1. Data Controller

Phoenix Alliance SAS, 31 rue Stendhal92230 Gennevilliers โ€“ France


  • Categories of data / purpose
  • For the proper functioning of our website

For technical and security reasons, we automatically process certain information transmitted by your browser to our system logs. This includes, but is not limited to:

  • browser type/version,
  • the operating system used,
  • the “Referrer URL” (the website that referred to our website),
  • the hostname and full IP address or unique identifier of the material accessing the page,
  • the date and time of the request,
  • the volume of data and types of files recovered.

This data is not merged with data from other sources, and we do not perform any custom statistical analysis based on this data.

We only process IP addresses in their entirety (i.e. without IP masking) to the extent technically necessary. The data is stored for the duration of the processing, after which it is deleted.

  • For the activation and use of “My Account”

Our partners and customers must open an account on our site for the proper management of our business relationship.

The data required to open an account is your name, a valid email address, and your country of residence. To place an order online, you will also need to provide your company name, a billing mailing address, and a phone number. You will need to create a personal username and password.

When purchasing online services, your payment data will be processed exclusively by the payment service provider. In this case, the privacy policy of the payment service provider applies.

When you create an account, statistical data about your orders is also generated and processed.

The account data is automatically deleted when the account holder decides to close it or requests its deletion from Phoenix Alliance. A verification of the identity of the requester of the account closure will be carried out by us in this case.

The account data is also deleted within three years after the last use of the account.

Order and invoicing data are stored by the accounting departments of the Phoenix Alliance within the statutory deadlines.

  • Getting in touch

If you use our contact forms or send us an e-mail, we will process the personal data you provide to us in response to your request.

This data is kept for the duration of the processing of your request and then transferred to our CRM or deleted, depending on the outcome of the contact.

  • Customer Relationship Management (CRM)

For the approach, conclusion and follow-up of business transactions, Phoenix Alliance processes the personal data of its prospects and customers who are natural persons and of designated contact persons within companies.  

Your first name, last name, title, business addresses, telephone number, e-mail address, position in the company are processed. Your free texts, contact reports, contact history, etc. are also processed.

Recipients of this data: The data is processed by the hosting service provider of the CRM system used. It may also be processed by Phoenix Alliance companies, service providers and processors commissioned in accordance with the GDPR and in particular Articles 28 (processors), 32 (security) and 46 (SCC) where applicable.

This data is kept for the duration of the customer relationship and then kept for the legal periods, at the end of which it is archived or deleted.

  • Request a quote / order processing

We process your personal data to carry out our contractual and pre-contractual relationships, to manage your payments and, if applicable, your complaints. 

In this context, your first name, last name, title, business addresses, telephone number, e-mail address, position in the company, bank details, order history, complaint texts, are processed and stored within the legal deadlines.

This data is kept for the duration of the customer relationship and then kept for the legal periods, at the end of which it is archived or deleted.

  • Application data (positions, work-study programmes and internships)

We process the personal data you provide to us as part of your application, in order to select and recruit candidates for open positions, work-study programmes and internships at Phoenix Alliance and to maintain a pool of candidates for future positions.

This processing is carried out on the basis of Article 88 of the GDPR.

In this context, the following data are processed:

First name, last name, address, contact details, date of birth, nationality, curriculum vitae, diplomas and certificates, photo. If video interviews are used: Video data of the candidate. If you apply for an application in a third country, your data will be forwarded to the Phoenix Alliance responsible in that third country with your consent, which processes it in accordance with the GDPR.

After the end of the recruitment procedure, the data is kept for a maximum of three years.

  • Data that you entrust us with hosting as part of our cloud services

Under no circumstances do Phoenix Alliance personnel have access to the data that you entrust us with hosting as part of our cloud services. Please review the applicable Microsoft privacy statement  .

  • Cookies

We use cookies to make our websites more user-friendly, efficient and secure. Cookies are small text files that are stored by your browser on your device.

Some of the cookies we use are called “session cookies”. These are automatically deleted when you close the browser.

However, some cookies are stored for a longer period of time.

All cookies on our website contain purely technical information in pseudonymous or anonymous form, they do not contain any personal data.

If you wish to prevent cookies from being stored, click on “What are our cookies used for?” on the cookie banner that appears on your screen when you open our Site for the first time. You can also manage your general cookie settings in your browser settings, for example by selecting “Do not accept cookies”. Please note, however, that the range of functions of our website may be severely limited if the use of cookies is restricted. As a result, some functions may no longer be available. This may also be the case if you visit our Site in the so-called “private” mode of your browser.

  • Web Analytics

We use various tools for pseudonymised or anonymised web analyses and to measure the success of our marketing campaigns.

This involves a detailed analysis of user behaviour in order to optimise our online services and to promote our services according to their interests.

We have carefully weighed our legitimate interests against your interests and your fundamental rights and freedoms as a user. Your data is pseudonymized; The data obtained is not used to identify you. You can disable and prevent tracking. 

The data collected and processed for web analysis purposes is kept for a maximum of 12 months before being deleted or anonymised. The storage period of cookies for web analysis is 6 months.

There is no automated decision-making or personalized profiling based on your data that has been collected. The pseudonymised data collected is not assigned to any person.

  • Social media

We do not use automatically activated social media plug-ins on our Site. Our buttons to social networks such as LinkedIn, YouTube, etc. are pure links that lead to the respective pages of the provider or activate the desired cloud service. If you click on these links, you will be redirected to the pages of the relevant social network or the specific cloud service will be activated. Please note that the respective data protection terms of social networks or cloud services apply as soon as you are on their sites.

We are present on these social networks to promote our service offerings, inform users or interested parties and communicate with them. Your personal data is often used for purposes specific to these networks, e.g. for market research and advertising or to analyse your usage behaviour for the purpose of creating user profiles. For this purpose, cookies from these networks are usually stored on users’ hardware. For detailed information on the processing of your personal data and your options for objecting (opt-out), we refer you to the information specific to these social networks.

  • International Transfers, Subcontracting and Related Warranties

As part of our processing, it is possible that your data, in particular if you contact us from a third country, will be transferred to the local company of the Phoenix Alliance.

For data protection within the Phoenix Alliance companies, a Phoenix Alliance international data protection agreement based on the EU Standard Contractual Clauses covers the Phoenix Alliance companies.

The processing of your personal data, when carried out by a processor of Phoenix Alliance, is carried out in accordance with Article 28 of the GDPR, where necessary with the inclusion of the EU Standard Contractual Clauses (SCCs). Service providers and processors who may process your data within the framework of the agreements between them and the Phoenix Alliance are not permitted, in accordance with these agreements, to use this data for purposes other than those expressly stipulated. 

Phoenix Alliance restricts the processing and storage of data to data centers within the European Union as much as possible. However, due to the nature of the cloud, we cannot rule out the possibility that your data may be stored in a third country outside the EU. To find out about Microsoft’s privacy policy and more specifically the terms applicable depending on the country where the data is stored:

  • Security

By taking technical and organisational measures and in accordance with the provisions of Article 32 of the GDPR, we endeavour to process and store your personal data in such a way as to guarantee its security, in line with the state of the art in terms of cybersecurity and in particular the recommendations of the CNIL and the ANSSI.

To guarantee the confidentiality of our communications on the Internet, we use encryption techniques common on the market (HTTPS, SSL, etc.). If necessary, you should update your hardware’s operating system and browser to take advantage of this high-level encryption.

  • Individuals’ rights over their data

You have the right to access, rectify, delete, oppose, limit and transfer your data.

You can exercise your rights by contacting:, upon presentation of proof of identity.

If you do not receive a satisfactory response to your request regarding the processing of your data by Phoenix Alliance, you may refer the matter to the CNIL or the competent data protection supervisory authority in the country where you are located. 

If you have any questions that are not answered by this Privacy Policy or if you would like more detailed information on a particular point, you can contact